My Intercom Passenger Can't Hear Me - How do I fix it?

If you're having trouble getting your cabin-crew, tourguide, co-pilot, or other intercom passenger to hear you, follow the steps in this document.

Please don't skip any of the steps listing in this document, and please don't assume it's not something "silly". (Many pilots skip over the basics, assuming they're too smart for that to be the issue, only to waste hours of time on something that could have been solved in an easier way).

In other words, go through this list carefully. Don't skip any steps.

1. The Basics - Confirm Your Mic Works and ALL Volume Settings are at MAX

• Click the Settings Cog wheel in the SI Client

• Go to the Headset tab

Confirm the following:

• The correct audio device is selected for:
  • COM Output
  • Cabin Audio
  • Microphone
  • Intercom Channel 1, 2 and 3 (they each can have separate outputs to both Pilot and Passengers)
• The volume control sliders are all turned all the way up
• Click the "Start" button to the right of the Microphone selection and speak into your mic. Once you click "Stop", it will playback the audio. If you don't hear this, then your mic is not working properly.
• You can also playback the audio you just recorded again by clicking the "Play" button to the right of the "Test" button.
• Click the "Test" buttons to the right of the COM output, Cabin Audio, and Intercom to Pilot & Passengers and confirm you can hear them. If you don't hear any audio then your speakers have an issue or you need to change the device selected.

If any of these tests fail, start by trying a different mic and a different headset.

Do not proceed with troubleshooting until ALL of these tests are working.

2. Confirm Your Intercom Channel-1 Is Mapped to a Passenger / Crew / Mentor

• Go to the Pilot Portal, Settings (on the left side)

• Go to Intercom

Confirm the following:

• You've selected a Passenger Type
• You've selected a Passenger / Crew / Mentor personality
• You can repeat this process for all 3 Intercom channels. Each channel must have a DIFFERENT passenger type. (for example, you cannot have a Cabin Crew on 2 Intercom channels at the same time)

3. Confirm Your Intercom PTT Button Mapping

• Click the Settings Cog wheel in the Si Client

• Go to the Controls tab

Confirm the following:

• You've mapped a button to be your Intercom Channel-1 PTT. (Do not map a keyboard button as this can cause conflicts while you type).
• Confirm the text appears on the bottom-right when you squeeze the PTT Button
• For the purposes of troubleshooting, please remove ALL other button mappings, including those for "Intercom On/Off".

Do not proceed with troubleshooting until the "Intercom PTT Channel 1" Button is working properly.

4.  Confirm "Intercom" is turned on.

The "Intercom" icon should be light green, as pictured. You can click it to turn ATC off, and then back on again.

If it doesn't respond, or it turns itself off (even after you turn it on) then please review the previous steps.